Q: How does this change effect our current business relationship?
A: We believe that by joining forces we will be able to strengthen our relationships with our customers. We will be able to have a broader range of products to offer on your projects. There will be changes to who your main point of contact will be. We will reach out to you in the near future to communicate those changes.
Q: Who do I contact for project / equipment related questions prior to October 1.
A: You will continue to contact the current sales team you have been working with at their current contact email and phone numbers.
Q: Who do I contact for project / equipment related questions after October 1.
A: Contact us at Engineered Products at 720-874-9090. Between now and October 1st, we will do our best to provide updated contact information for who your sales team will be.
Q: Who do I contact for Parts prior to October 1.
A: You will continue to call the current parts contacts you have been working with.
Q: Who do I contact for Parts after October 1.
A: For all part inquires, contact Engineered Products at 720-874-9090.
Q: Will the office address and phone number remain the same as Midwest Machinery’s current information?
A: Engineered Products will be moving into the current Midwest Machinery’s Denver Office in Lakewood. Engineered products main phone number is 720-874-9090.
Q: Will I be able to get warranty and troubleshooting assistance on older projects from each company after October 1.
A: Yes. After October 1st, please direct your warranty and troubleshooting questions to Engineered Products. They will be able to assist with your questions.
Q: Will existing quotes be honored after October 1?
A: Yes. Engineered Products will honor Midwest Machinery’s quotes that were sent prior to October 1st.
Q: Will my current sales team continue to call on my company?
A: There will be changes to your sales teams. These details will be worked out over the next several weeks. We will communicate your direct contact and sales team to you once finalized.